New rankings show that airline passenger satisfaction is up slightly, even with higher fees for everything from baggage to ...

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

The J.D. Power study shows airline customer satisfaction is up six points (on a 1,000-point scale) since last year. For first-class and business travelers, JetBlue Airways ranks the highest ...