If you’ve shopped on Amazon in the past few months, you might have noticed it has gotten easier to find what you’re looking for. Listings now have more images, detailed product names, and better ...

Last month, Amazon announced that it’d launch a new AI-powered chatbot, Rufus, inside the Amazon Shopping app for Android and iOS. After a few days’ delay, the company began to roll out Rufus to early ...

Udit Mehrotra is a distinguished product leader who currently serves as Head of Product Management for Customer Experience at Amazon Canada. The emergence of generative artificial intelligence (GenAI) ...

Amazon’s audio summary feature is part of the company’s broader integration of AI tools into shopping experiences. In 2023, Amazon began piloting customer review summaries which use generative AI to ...