Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

If you are interested in learning more about how you can automate ChatGPT to make phone calls for you this quick guide will show you how. By integrating ChatGPT-4 with telephony services to enable ...

SAN FRANCISCO--(BUSINESS WIRE)--Today Bland AI, the platform automating phone calls for the enterprise using hyper-realistic AI agents, emerged from stealth with a $16M Series A financing round led by ...

Making manual phone call reminders to patients prior to their appointment was more effective in reducing nonattendance than sending automated reminders, according to a study published in the Journal ...

The city has launched a new, user-focused call system for 311 and Brampton Transit that promises “more efficient service.” ...

Getting calls from telemarketers can be annoying in itself, but being called by an automated system can be even more irritating. To try and cut down on the number of nuisance calls being made across ...

RevSpring, a provider of healthcare engagement and payment solutions, announced that IVR Advantage now integrates prescription refill requests and status inquiries with secure payment processing for ...

Mobile county and city officials plan to use a new automated phone call system to warn residents of impending hazards, and even let them know about road detours or meetings. The Mobile County ...

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