One in 4 companies abandon bank onboarding before using the product they signed up for, according to our February 2025 research report titled "The Business Banking Customer Experience Report." We ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...

Your business can't expand without customer loyalty, so it's crucial to create a smooth, efficient user experience on your ...

Sitting around a table at a customer advisory board meeting about a year ago, my mind started whirring. The conversation turned to how our business could expand its offerings to provide even more ...

TROY, Mich.: 15 Oct. 2025 —Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), according to the J.D. Power 2025 U.S. Gas Utility Business Customer ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

Forbes contributors publish independent expert analyses and insights. Melissa Houston covers financial issues that affect women in business. Have you ever wondered how you can possibly stand out from ...

Assign collections tasks to dedicated back-office staff — not customer-facing employees or founders — to preserve positive customer relationships and position your business as organized and robust.

Too many new startup founders think the quickest and most consistent path to continued growth is customer acquisition. They get on a very expensive treadmill of conquest marketing, where they’re ...