Original Reader Question: I like working on and fixing PCs. How do I get a job as a Help Desk technician? In last week’s blog, based on the above reader question, I described five activities that can ...

In today’s competitive job market, crafting a standout resume is crucial for securing a high-paying IT Help Desk position. Whether you’re a seasoned professional or a recent graduate, selecting an ...

Tara worked as a newspaper reporter and editor for more than 13 years and served as executive editor of the full suite of CDW Tech magazines until 2019. She enjoys learning about new technology and ...

Before the dot-com bubble burst, new entrants into the work force looked down their pierced noses at entry-level positions such as the help desk. Now that things have returned to normal, those ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. If employees in your organization are so familiar with the ...

I work in tech support at a bank and encounter a wide variety of interactions; they’re part of the job. The ups and downs keep us on our toes, but some users are simply frustrating to work with — and ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...