The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Selecting the best case management software for your organization can be a complex and ...

IRS deploys Salesforce AI agents across divisions after massive staffing reductions, aiming to help overworked staff process requests faster and more efficiently.

The results are in. Forrester uncovered the Total Economic Impact TM of Salesforce Case Management solutions on public sector agencies. See how these organizations unleashed service efficiencies, ...