Shares of cloud contact center software provider Five9 (NASDAQ:FIVN) jumped 22.7% in the morning session after the company ...

Thoma Bravo is acquiring Verint Systems Inc., a provider of contact center automation software, for $2 billion including debt. The announcement of the deal today came less a week after the private ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

The LiveOps Cloud Contact Center business will focus on speeding development of the next-generation platform, CXEngage. Change is underway at LiveOps, with its LiveOps Cloud Platform now owned by ...

There is a noticeable change in how today's customers engage with businesses. People want conversations that are personal and secure, without waiting on hold or constantly scanning their inboxes for ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them. Imagine giving your team the ability to see all the ...

Voiso, the AI-powered contact center platform helping global businesses deliver human-first customer experiences at scale, today reaffirmed its commitment to customer success through tailored, ...

Discover how AI voice analytics enhances contact center efficiency. Explore use cases across various industries and understand how they can benefit your team. Gone are the days when contact center ...