Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

The company considers the issue to be partly an education problem and thinks users need to write better prompts.

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

As it fell deeper into debt, defendants allegedly engaged in a Ponzi-like scheme to pay bills with customer deposits, ...