Ignite revealed agents that automate routing, triage, logic repair and onboarding—reshaping how CX teams scale.

Visionary AI and cloud executive with proven record of building and scaling enterprise platforms to lead the next phase of ...

When growth slows, customer experience (CX) becomes the new currency of competition. The retailers that thrive will be those ...

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

FORT LAUDERDALE, Fla., Dec. 04, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO (TM), a global leader in full-lifecycle customer experience and business process outsourcing, will host a live Executive Insights ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

A fivefold spike in automated interactions is redefining what customer architecture needs to be. The window for experimentation is closing.

The combined company will deliver a unified customer-experience (CX) platform that brings together SharpenCX's intelligent agent technology with Ytel's best-in-class outbound CX capabilities -- ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

A new industry survey conducted by Kapture CX reveals that AI has officially reached a point of universal adoption intent in ...

Ingrained deep into the bedrock of modern business, customer experience—or CX—has come a long way since it was first studied back in the 1960s. From theorists to early marketing aficionados, the ...

In a market where competition intensifies by the month and products increasingly resemble each other, a powerful shift is ...