Consumer services is a broad field with a variety of benefits and drawbacks. Here’s what you should consider before choosing it as a career path. The consumer services industry is broad and ...

I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls ...

Will AI mean the end of the road for my customer service career? This is a question I imagine some customer service employees are asking themselves right now. As companies automate more basic queries, ...

The rise of AI doesn’t have to mean the end of the road for customer service careers, argues Iain Banks at Ventrica, but it does mean change is coming fast Many are questioning what AI will mean for ...

Creating a customer service resume that positions you for six-figure roles requires a strategic approach. In competitive fields, exceptional customer service professionals not only meet customer needs ...