Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Even without formal customer service experience, you can show you care about people. This means demonstrating that you’re ...

Leave it better than you found it: in essence, that is customer service. Customer service helps people and organizations to do things that they can’t do, without you. Customer service is a measure of ...

So, you’ve got an interview for a call center job, but maybe you’re thinking, ‘I’ve never worked in a call center before, ...