Introduction: Sales talk is not determined by talent alone"I don't know what to say to the customer.""I can't convey the ...

Anyone who’s working in the Customer Service or Support industry for any length of time has either written or read a call script. Call scripts enable the agent to read aloud over the phone while ...

I regularly enjoy reading Adam Toporek’s Customers That Stick blog because it offers engaging customer service insight. One of his recent posts was slightly controversial because it promoted the value ...

Turn "being pleasant" into words and movements you can align on today. Includes a script and practice sheet.Shoken | AI Partner Minor (Nickname: Noah)A new staff member took a customer's order and ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Jan 17, 2015, 12:32pm EST Feb 02, 2015, 07:21pm EST This ...

Ajay Awatramani at Five9 explains why he doesn’t subscribe to the "zero human" theory and what the future relationship between AI and customer service agents will look like “Thank you for your time ...

As the Christmas shopping deadline nears, companies of all kinds are challenged with a huge volume of customer service calls. Traditionally, those found on the other end of 800-numbers are humans. But ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

Times Free Press readers weigh in on scripted greetings on the newspaper’s Facebook page. Here are some of their responses.› My personal favorite is Welllllcome to MOE’S!— Jennifer Hudson Rimback, ...