The adage “the customer is always right” rings true to a point. Your customers have a right to expect good service and a quality product at a fair price. But some clients or customers have ...

Learn how to build winning relationships, provide the right assistance at the right times, and effectively a variety of customers. Customer service care costs organizations billions of dollars each ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

Let's learn from the professionals, shall we? Not only are customer service reps trained to handle complaints and disgruntled people, but they're often given scripts written using insights into what's ...

If you’ve ever worked the front lines, where you’re directly dealing with customers, you know that sometimes, a customer can’t be satisfied. It’s always a challenge dealing with a difficult customer, ...

“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...

While plenty of students who live off-campus have smooth landlord experiences, it’s not uncommon to encounter disputes over leases, maintenance or deposits. Dealing with a difficult landlord while ...