Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

Service is not an optional part of being an assistant professor. The trick is knowing how to do enough without doing too much. In Part 1 of this series, I enumerated the “good deeds” that assistant ...

Benchmark One points out that exceptional customer service is paramount for a company's success. All employees need to understand the characteristics of good customer service. It starts with the first ...

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Scarcity has its basic definition(s) particularly in economics. It can be experienced, for clear and unclear reasons, in series of circumstances. We were told, in economics, that during scarcity, ...

Unless your company has a stranglehold on your industry or was a first-mover, everyone agrees that in order to have a truly successful business, you need to have more than just a great product or ...