Customers are dissatisfied with Copilot, rivals are circling, and Microsoft insiders are skeptical: a BI exclusive.

Impact Link Salesforce CEO Marc Benioff isn't shy about publicly bashing Microsoft ... from AI models, and Agentforce sits on top as the software layer that interacts with end users.

Microsoft has been slowly but steadily gaining share in Salesforce's key CRM software market. Generative AI may be a new challenge.