Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...

Several months ago, I wrote about Backupify, a backup service meant to work specifically with Google Apps and Salesforce.com. Now, Swedish developer Cloudfinder — which already offers a cloud-hosted ...

SAN FRANCISCO and WOBURN, Mass., Dec. 7, 2010 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (Nasdaq:LOGM) today debuted new IT helpdesk capabilities to help support technicians instantly create salesforce.com ...

Salesforce.com announced several new partnerships and programs at its industry luncheon and customer event today in New York, all tied to the expanding field of on-demand service and support. Chief ...

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...

With strong support for tracking contacts, leads, and customer inquiries, salesforce.com ($50 per user per month) offers functional online customer management and meets the needs of small businesses, ...

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you're buying the best. Find out more about how we test. Salesforce Service Cloud is an all-in ...