A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response ...

Online portals can greatly enhance clients’ experience with the financial planning process, advisors say. The more self-service clients can be on “non-emotional” tasks such as looking up account ...

Lawtrades, a legal gig work platform founded by Raad Ahmed and Ashish Walia, launched its app this month to help connect its 2,000-plus legal professionals with customers (mostly mid-market and ...

Commbox has launched the WhatsApp Bot-Squad, a digital customer service tool for the insurance industry. The wide variety of WhatsApp bots will automate self-service client interactions via WhatsApp.

Rick Watkin is President & CEO of KUBRA, a leading provider of customer experience management solutions for utilities and other industries. Customer experience used to rely heavily on face-to-face—or ...