It is essential for business owners to define good customer and client service practices. While there are certain individual principles of quality customer care, there are also degrees and differences ...

Your clients might not demand 24/7 customer service yet, but they’re certainly hoping for it. But how can a startup with a lean staff provide round-the-clock customer care? There are several options ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar Clients expect ...

The relationship you cultivate with your customers should not subscribe to the slogan, “You get what you pay for.” Instead, you should always strive to provide clients with a far more valuable ...

Launching a new product or service feature holds immense potential for businesses, offering increased growth and profitability. However, a successful unveiling requires more than just showcasing the ...

Opinions expressed by Entrepreneur contributors are their own. Offering great client service not only builds a loyal and happy customer base, but can be the most powerful marketing tool due to word-of ...

Between Monday and Friday (October 3 to 7), companies across the globe will celebrate the International Customer Service Week and like many Ugandans, you must be wondering, what the fuss? There are ...

Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Every company contracting with third-party service providers wants a provider that gives them a good price. On the surface, this is an obvious selection criterion that would put a provider in the ...

Charles Schwab is looking to cater to its highest-earning clients with the introduction of two differentiated customer experiences that include a slate of additional services. Effective yesterday, the ...

Standard Chartered Bank Ghana has begun activities to commemorate Customer Service Week 2025, celebrating clients across its branches with thoughtful gestures and warm engagements that reflect the ...