A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...
Customer service is not what it used to be. One woman’s viral interaction with a customer service representative proves it. In a TikTok video that has amassed over 2.2 million views, mom Kayla_2 ...
AMHERST, N.Y. (WKBW) — A new 88,000-square-foot Spectrum Mobile customer service call center on Main Street in Amherst is expected to create 400 jobs. According to Spectrum, employees at the center ...