Small talk is a common element of workplace environments, but some welcome it more than others, research shows, and some avoid it altogether. Other research has found that while the presence of ...

Have you ever met someone new and felt like the two of you just “clicked.” We “hit it off” is how you might describe the encounter, marveling at how the conversation just flowed even though the two of ...

Conversation lies at the heart of our relationships – yet many of us find it surprisingly hard to talk to others. We may feel anxious at the thought of making small talk with strangers and struggle to ...

From communication expert Jefferson Fisher, the definitive book on making your next conversation the one that changes everything No matter who you're talking to, The Next Conversation gives you ...

Striking up a conversation—especially with a stranger—is a lot like adding kindling to a fire pit and hoping it ignites. Choose the wrong starter, and the flame will fizzle out. But when you get it ...

Difficult conversations at work are unavoidable. Nobody loves them - but you need to get comfortable with being uncomfortable. Whether it’s giving challenging feedback, negotiating a raise, addressing ...

Want to improve your small talk skills and feel confident in English conversations? In this video, I’ll share practical small talk phrases, conversation starters, and real-life tips for making ...

My best conversations are with my friend Rich. He doesn’t have extraordinary speaking talents or the ability to tell side-splitting jokes. It’s just that after talking with Rich, I somehow feel ...

Emotionally intelligent leadership isn’t just a soft skill; it’s a strategic advantage. Especially when it comes to conflict. According to research from CPP (now The Myers-Briggs Company), the average ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...