This week our Special Focus section takes a look at the trend toward automating mundane network management tasks such as trouble ticketing. Our author (Ddubie@nww.com) notes that a slew of vendors, ...
Enterprise help desks use many tricks to make their jobs easier, from simple tools such as e-mail lists, ring groups or push-to-talk phones, to more complex trouble-ticket management systems. For IT ...
SEATTLE--(BUSINESS WIRE)--Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the integration of its new AI-powered Smart Ticket Management ...
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