In this troubleshooting situation, the equipment is a package unit heat pump, and the customer has called for service because although they have the thermostat set at 74° F, the temperature in the ...

This troubleshooting situation is actually a look ahead to the upcoming cooling season. Our customer has called to say that their heat pump “isn’t cooling at all,” and while the outdoor temperature is ...

GREENSBORO, N.C. — Whew, it's hot this week. Much of the country is in a typical July weather pattern, and our thermostats are sweating almost as much as we are. It's a perfect time to answer viewer ...

The heat pump which cools [Chris LeBlanc’s] home lacks the sort of control he was looking for. It’s just got a timer, which switches it off automatically. He wanted to the ability to schedule the ...

Chart shows that it took more electricity to heat a home with a heat pump when the thermostat was changed during the day (“on-off”) vs. constant temperature Credit: US Department of Energy—Courtesy ...