CRM is a tool that allows you to provide a better customer experience. It brings all information to one place, making it easier for you to personalise your messaging and offerings. In addition, CRM ...

No matter how hard you work, you can't succeed in the small-business world if you don't put your customers first. But making the most of customer relationships isn't easy. Keeping your clientele ...

There’s little question for most companies whether they will use cloud-based CRM solutions. Even before the pandemic made on-premises installations of CRM or other software much more challenging, ...

Someone remind me what the point of on-premise is again. Microsoft was quite clear that Cloud users would get first dibs on their 2013 update and 2014 is looking eerily similar. So is this a clear ...

San Francisco-based Zendesk has been a much-followed player in customer support software for small, mid-sized, and enterprise companies since its founding 2007, as has been frequently covered here by ...

Sacramento, Calif., began 311 more than a decade ago, and like other cities has decided to move on to next-generation technology. Less than a year ago, it upgraded its legacy CRM to a cloud-based ...

SAP has always been a leading provider of CRM software. However, SAP’s strategy has shifted toward a software-as-a-service (SaaS) model through which it plans to close the gap between its offerings ...

The latest version of Microsoft's Dynamics CRM software is available to cloud customers now. On-premises users will have to wait until next month. With the new release, the company has Salesforce.com ...