Companies would be nothing without the employees who work to keep their customers satisfied. Happy employees foster satisfied customers, growth, and innovation. Unsatisfying working environments, ...

Gallup’s State of the Global Workplace: 2025 Report shows something every leader should care about—employee engagement just took a hit. Again. Only 21 percent of workers feel engaged at work, and ...

A Cinnabon employee in Wisconsin was fired after calling two customers the N-word. The bakery chain stated that the worker’s ...

Companies have also been seeking more transformable workspaces, Yuen added, and interior designers have responded by ...

Employee engagement is falling while RTO mandates struggle. These workplace designs make offices compete with remote work.

It’s no secret that customer experience (CX) and employee experience (EX) are inextricably connected. According to a Harvard Business Review article, employee experience is the key driver of customer ...

Federal workers’ views of their employer in general slightly improved or held steady compared to last year, according to data released on Thursday by the Office of Personnel Management from the 2024 ...

There’s an important correlation between happy employees and happy customers, but successfully engaging the former to influence the latter is not easy. “The three most important things you need to ...

Receives highest overall rating* among all vendors with 4.8 out of 5-stars and 94% Willingness to Recommend from verified ...

Employee-experience manager was fifth on LinkedIn's list of the fastest-growing jobs in the US. The role involves helping employees stay interested and productive in their jobs. Insider spoke with ...