Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Every company should offer customers the best possible service and experience. When customers feel appreciated and respected by an organization, they become repeat customers. When they feel the ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Customer service is a vital part of any business. Logically, most business owners, managers and employees know this. However, I've noticed poor customer service is one of the biggest reasons companies ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

Entrepreneurs can forget precisely who all of their challenging work is for. These are a few simple skills you need to master to build strong customer relationships. Opinions expressed by Entrepreneur ...

The delivery of outstanding customer service has been so negatively impacted over the years that customers are surprised when they actually receive it. This is true in restaurants, retail stores, ...

If you work with clients on a regular basis, you always need to be on your game. Being good at customer service means that when you're grumpy, tired, or super-busy, you still project a friendly and ...

In my younger years, I was only on my job as a nurse manager a short period of time when, one day, a staff nurse shoved the phone receiver in my face and, disgusted, she said, “Here, you handle this ...

Customer service is a vital part of any customer-facing business – it is an especially necessary part of the success of a retail business. Although often ignored as a security function, customer ...

The future of ambulance and EMS reimbursement looks to be heading toward the same payment method that is common among physicians. Bonuses or incentive pay is typically based on performance that is ...

No company lasts very long without good customer service. Fabulous new products, terrific customer base, creative management, great cash flow - all of that isn't worth a tarnished dime if the customer ...