Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Service management concepts have been widely embraced by IT leaders as a means of improving the efficiency and effectiveness of their organisations. Enlightened CIOs have come to realise that it’s ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

The best medical practice management software makes it simple and easy to use single platform to cover all your medical practice needs. Invariably that means featuring a section for Electronic Health ...

While some organizations take a quick glimpse at outsourcing and conclude that it’s not a viable option, those that look closer often unearth alternative uses that can bring value. The first step in ...

SAN FRANCISCO, December 11, 2024--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils "The State of Service Management in ...