A number of health systems have scored impressive gains in improving outcomes and patient satisfaction and lower costs by applying the Toyota Production System (TPS) to redesign “lean” clinical and ...

I was educated and trained that continuous improvement is a philosophy centered in service -- so much so, that if a process failed, you (as leadership) were to apologize to the employee and solicit ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...