A couple of major European airlines, including Air France, are telling travelers not to contact the company through Twitter. Twitter has long provided a fast way for frustrated fliers to reach airline ...

X (formerly known as Twitter) may have a reputation for sparking (and pouring oil onto) internet flame wars, but it was actually a pretty good place to go for customer support. Not from X directly, ...

Airlines worried that duplicated Twitter accounts will defraud customers, respond by shutting down customer support direct messaging on their profiles. Reading time 2 minutes Some European airlines ...

Staring down a 90-minute delay to an evening flight from Raleigh-Durham, North Carolina, to New York City’s JFK last weekend, I did something I’ve done many times before. I tweeted at the airline to ...