The Madagascan rioters did not vandalise or compromise the activities of the largest call centres in Antananarivo. Will AI take care of it, quietly? Amazon, SFR, Meetic, Editis, Canal+, Carrefour ...
Threatened by AI, bots, a wait-and-see attitude and Klarna's ‘nonsense’, Teleperformance, TP, wants to believe in its future. Its managers deplore the undervaluation of its share price. Its French ...
In India, call centre bosses allegedly sterilised female call centre agents without their knowledge between 2004 and 2008, according to Gurudas Dasgupta, a powerful trade unionist who has since passed ...
Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
Salesforce is laying off 4,000 employees, who will be replaced by AI agents. A year ago, it claimed that AI would not lead to redundancies or job losses. Yesterday, Teleperformance's share price fell ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Nous passons une grande partie de nos vies dans les transports, les métros, les bus. A Paris, la ligne 14 et son prolongement ont tout changé. Dans le RER, tout ne fonctionne pas bien. Mais à NYC, ...
Dans les tous prochains jours, les clients de la plateforme Airbnb engageront la conversation avec des agents et téléconseillers de Foundever (ancien Sitel), localisés à Lisbonne, Wasquehal et dans de ...
The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
Numerous television programmes and magazine reports have made this one of their catchphrases: they've left everything behind, they've changed their lives, and so on and so forth. This is usually ...
Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...
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