Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

AUSTIN, TX / ACCESS Newswire / December 8, 2025 / Cyara, the global leader in AI-powered customer experience (CX) assurance, today announced the appointment of Sushil Kumar as its new Chief Executive ...

When growth slows, customer experience (CX) becomes the new currency of competition. The retailers that thrive will be those ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

SoundHound AI SOUN is entering a decisive phase of enterprise adoption as its Agentic+ framework becomes the centerpiece of a ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

How SA leaders are reshaping enterprise CX in the age of AIIssued by ConnectJohannesburg, 10 Dec 2025 Greg Jarvis, Head of Customer Success at Connect SA. South Africa’s customer experience (CX) ...