Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Businesses are moving towards a unified customer experience, leaving behind fragmented multi-channel approaches. Experts at the ETBrandEquity CX+ Summit 2025 highlighted that customers expect seamless ...

How SA leaders are reshaping enterprise CX in the age of AIIssued by ConnectJohannesburg, 10 Dec 2025 Greg Jarvis, Head of Customer Success at Connect SA. South Africa’s customer experience (CX) ...

Kustomer, the Intelligent customer experience platform, today announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant ...

In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

BENGALURU, India, Dec ...

Toku reported a revenue of US$31.8 mil, US$28.8 mil and US$21.6 mil for FY2024, FY2023 and FY2022 respectively. For the ...

Leading brands including Axis Bank, HDB Financials, Toyota, and Dish TV already rely on both platforms. Together, the ecosystem now unlocks a new class of integrated CX outcomes for enterprises of all ...

MomentApps is offer-type agnostic, enabling a single, unified module to dynamically deliver any immediate need: a brand offer ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...