Perficient, a global consultancy transforming the world's most innovative companies through AI-first solutions, today announced that it has been named a Major Player in three IDC MarketScape reports: ...

The 2025 ISG Provider Lens ® global Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report evaluates the capabilities of 28 providers across two quadrants: GenAI ...

In partnership with GiveCard, Lorikeet's conversational intelligence platform for high-complexity support assisted more than 300,000 families and resolved issues at a moment of urgent need. SAN ...

The ceremony kicks off a major week for the industry, leading into National Retail Federation (NRF) 2026: Retail’s Big Show, where Talkdesk will showcase its AI innovations, including Customer ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

Mazda Canada Inc. today announces pricing for the 2026 CX-90 lineup, designed with families in mind with seating for up to eight, along with the ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

Experian has partnered with the Zoological Society of London to modernise and streamline its membership operations using real-time Address Validation technology. By eliminating manual address entry ...

Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, has won the CX Catalyst ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.