Perficient, a global consultancy transforming the world's most innovative companies through AI-first solutions, today announced that it has been named a Major Player in three IDC MarketScape reports: ...
The 2025 ISG Provider Lens ® global Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report evaluates the capabilities of 28 providers across two quadrants: GenAI ...
The ceremony kicks off a major week for the industry, leading into National Retail Federation (NRF) 2026: Retail’s Big Show, where Talkdesk will showcase its AI innovations, including Customer ...
AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...
By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...
Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, has won the CX Catalyst ...
Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.
MomentApps is offer-type agnostic, enabling a single, unified module to dynamically deliver any immediate need: a brand offer ...
NICE Ltd. (NICE) 53rd Annual Nasdaq Investor Conference December 10, 2025 10:30 AM ESTCompany ParticipantsBeth Gaspich - Chief ...
Bengaluru (Karnataka) [India], December 10: Kapture CX, a leading full-stack AI-driven enterprise-customer experience platform, today announced its sustained profitability, along with strong 80% ...
In customer experience leadership, it is easy to get swept up in the urgency of daily operations—handling complaints, fixing ...
How SA leaders are reshaping enterprise CX in the age of AIIssued by ConnectJohannesburg, 10 Dec 2025 Greg Jarvis, Head of Customer Success at Connect SA. South Africa’s customer experience (CX) ...
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