The British Army's failure to properly deal with a soldier's sexual assault complaint played "more than a minimal" role in ...

The Housing Ombudsman handed down five new findings against Arun District Council between October and December last year, a council complaints report shows. This follows Arun’s first ever finding of ...

In an executive session held Dec. 2, Doran compared the city’s actions around his harassment complaint against City Council member Erin Black to the city’s handling of police misconduct in the ...

Feb. 10 Motley City Council meeting, the council took an important step in establishing a consistent process for handling complaints from employees and citizens. After discussion and ...

Recent reforms killed most options for policyholders to sue their insurers in settlement disputes. The volume of complaints ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

The disclosure sparked drastic action from the corporate watchdog to investigate conduct at the Super Retail Group over a ...

The AHRC is struggling with complaint backlogs, delays in case allocation, and a lack of quality assurance measures, says the ...

On Thursday Nicholas Rheinberg, assistant coroner for Wiltshire and Swindon, found that this complaint being dealt with as a ...

While organizations must investigate complaints and maintain whistleblower policies, the decision involving Jazz Aviation underscores that they are not obligated to tolerate false accusations that ...