The British Army's failure to properly deal with a soldier's sexual assault complaint played "more than a minimal" role in ...

The Housing Ombudsman handed down five new findings against Arun District Council between October and December last year, a council complaints report shows. This follows Arun’s first ever finding of ...

Members of the General Synod of the Anglican Church rejected a fully independent system for handling sexual abuse complaints, ...

In an executive session held Dec. 2, Doran compared the city’s actions around his harassment complaint against City Council member Erin Black to the city’s handling of police misconduct in the ...

Feb. 10 Motley City Council meeting, the council took an important step in establishing a consistent process for handling complaints from employees and citizens. After discussion and ...

At the Bradford County District (BCCD) our goal is to help conserve, protect and restore our natural resources. One of the ways we work to achieve that goal is ...

Recent reforms killed most options for policyholders to sue their insurers in settlement disputes. The volume of complaints ...

Last week, we saw record-breaking registrations for our online insight session on handling complaints. That tells us one thing: this is the year businesses are no longer just managing complaints - ...

The disclosure sparked drastic action from the corporate watchdog to investigate conduct at the Super Retail Group over a ...

The AHRC is struggling with complaint backlogs, delays in case allocation, and a lack of quality assurance measures, says the ...