While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Fermi America announced on Friday that an Electric Service Agreement with Southwestern Public Service Company, a subsidiary ...

Fermi America has signed and executed an agreement to purchase energy from Southwestern Public Service Company (SPS).

The median earnings for tech workers residing in King County hit $163,600 last year, an increase of around $63,000 since 2015 ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

When new military systems reach the hands of our nation’s warfighters, the manual that teaches them how to use it often goes ...

A new study by global tech strategists Juniper Research has found that the number of customer interactions automated by AI agents will grow from 3.3 billion interactions in 2025 to more than 34 ...

Google wasn’t the only company to make fast-charging a meaningful addition to one of its 2025 products. Apple’s iPad Pro M5 ...

In a business, do you want to make your workers more productive, or do you want to replace them with something more ...

Every business has to acquire new customers. And every business wants to retain existing customers. It’s not binary; both are ...