High ROI is a reality if you have a CRM solution in place. A fully integrated CRM can help your business make even more money ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has ...

History tells us that facilitating the creation of business value is less about managing and even less about leading than ...

Palantir Technologies Inc.'s AI-powered role in U.S. defense with SpaceX & Anduril redefines missile tracking. Click for my ...

Industrial and commercial distributor Global Industrial (NYSE:GIC) reported Q1 CY2025 results exceeding the market’s revenue ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

Account-based marketing's promise of sales and marketing unity got lost in tools and tech. Here’s how to reclaim its ...

This is the best thing to happen in AI this year, says Michael van Rooyen from Ideas + Outcomes. Finally, a way to bridge the ...

In the current fast-paced and competitive business world, organizations need to remain agile, efficient, and responsive to market needs. Enterprise Resource Planning (ERP) solutions such as SAP have ...

From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...