A luxury hotel in Scotland has issued a “humble apology” to a family after denying them access to plug in a breathing device ...

Duck Bay Hotel said the incident involved a junior member of staff who "entirely misunderstood and misjudged a situation".

TripAdvisor has suspended reviews for a Loch Lomond hotel after staff sparked outrage by refusing to help a terminally ill baby.

TripAdvisor has suspended comments for the Duck Bay Hotel in Loch Lomond after staff caused outrage by refusing to help a terminally ill baby.

Duck Bay Marina Hotel, on the banks of Loch Lomond, issued an apology after facing a backlash online after staff refused to ...

The family of baby Charlie slammed the Duck Bay Hotel in Scotland as an 'absolute embarrassment' after staff denied him use ...

A luxury hotel in Scotland refused the use of a plug socket for a nebuliser machine for a terminally ill baby. It has now ...

Luxury hotel Duck Bay has suspended Tripadvisor reviews after public outrage in the wake of an incident where staff refused to help a terminally ill baby. Three-month-old baby Charlie and his parents ...

The Loch Lomond hotel has issued a public apology after the family of three-month-old Charlie complained that staff had ...

Baby Charlie was denied use of a life saving device he needs at the Duck Bay Hotel. The business has since faced a backlash.

Three-month-old Charlie is receiving end of life care at Robin House Children's Hospice in Balloch, in West Dunbartonshire, ...