The San Francisco-based startup announced Dec. 10 a $30 million Series B funding round led by Radical Ventures, with ...

In the PEAK Matrix ®, providers are categorized as Leaders, Major Contenders, or Aspirants. Major Contenders demonstrate ...

Kustomer's Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps.

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

Perficient, a global consultancy transforming the world's most innovative companies through AI-first solutions, today announced that it has been named a Major Player in three IDC MarketScape reports: ...

Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, has won the CX Catalyst ...

By adopting Zoom CX solutions capable of combining voice, chat and video in a single platform Cricut was able to dramatically ...

The ceremony kicks off a major week for the industry, leading into National Retail Federation (NRF) 2026: Retail's Big Show, where Talkdesk will showcase its AI innovations, including Customer ...

LINE Yahoo! (LY) held the corporate event "LINE Yahoo! BIZ Conference 2025" to explain the concept of ‘AI First.’ LY is ...

The 2025 ISG Provider Lens ® global Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report evaluates the capabilities of 28 providers across two quadrants: GenAI ...

AI can be used to generate artificial voices, but it can also be used to soften accents so that customers and agents can ...

"At QuestionPro, innovation goes hand in hand with accountability," said Vivek Bhaskaran, CEO of QuestionPro. "This certification reflects our commitment to building and managing AI capabilities that ...