The San Francisco-based startup announced Dec. 10 a $30 million Series B funding round led by Radical Ventures, with ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.

Visionary AI and cloud executive with proven record of building and scaling enterprise platforms to lead the next phase of ...

TELUS Digital, the global technology division of TELUS Corporation (TSX: T, NYSE: TU) specializing in digital customer ...

Kapture CX launched its inaugural CXclusive Series event, focusing on how Agentic AI is revolutionizing customer experience.

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

Perficient, a global consultancy transforming the world's most innovative companies through AI-first solutions, today announced that it has been named a Major Player in three IDC MarketScape reports: ...

Tecnotree, a global digital platform and services leader for AI, 5G, and cloud-native technologies, has won the CX Catalyst ...

Leading brands including Axis Bank, HDB Financials, Toyota, and Dish TV already rely on both platforms. Together, the ecosystem now unlocks a new class of integrated CX outcomes for enterprises of all ...