Circles.Life, the digital telco redefining how customers experience mobile services, has been named the winner of The Fast ...

Many vendors have introduced platforms to allow enterprises to adopt AI more rapidly through a simplified user interface.

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

To compete in a tight economy, businesses need to deliver consistent, end-to-end experiences that support customers from ...

Visionary AI and cloud executive with proven record of building and scaling enterprise platforms to lead the next phase of ...

How SA leaders are reshaping enterprise CX in the age of AIIssued by ConnectJohannesburg, 10 Dec 2025 Greg Jarvis, Head of Customer Success at Connect SA. South Africa’s customer experience (CX) ...

Mitel CX 2.0 introduces new AI capabilities, virtual agents, and hybrid cloud options to streamline customer support.

From unclear next steps to impersonal systems and delayed follow-ups, friction points—big or small—can quickly erode a ...

TELUS Digital, the global technology division of TELUS Corporation (TSX: T, NYSE: TU) specializing in digital customer ...

When growth slows, customer experience (CX) becomes the new currency of competition. The retailers that thrive will be those ...

Thoma Bravo, a leading software investment firm, today announced that following the completion of its previously announced acquisition of Verint Systems, Inc. ("Verint") on November 26, 2025, it has ...