While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

Banks are struggling to integrate artificial intelligence into their operations, and one of the major stumbling blocks is ...

There are lots of well-crafted, wide-ranging, all-inclusive marketing definitions. A sampling: American Marketing Association (AMA): "Marketing is the process of planning and executing the conception, ...

It’s a question top of mind for many enterprise leaders as Agentic AI moves from concept to capability.

At the ETBrandEquity CX + Summit 2025, leaders debated if CEOs should be Chief Experience Officers. They emphasised that ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized engagement, reshaping brand interactions.

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Introducing the TDM Travel Trade Excellence Awards, a prestigious awards programme recognising the pinnacle of excellence in ...

More than a salon, Bleached delivers a premium, connection-driven experience for professionals, entrepreneurs and ...

The RBI issues comprehensive directions to regulate internet and mobile banking channels, enhancing security, compliance, and accessibility while clarifying definitions and ...

Not everyone will need your products or services. Learn how to pinpoint your target audience to properly identify and market ...