Housecall Pro, a leading software platform for home service professionals, announces the release of its new report, "The New Home Service Standard: How Systems, Not Just Skills, Win the Customer." The ...

STATE-OWNED telecoms firm TelOne has launched its 201-seat Omni Contact Centre, a new mobile platform designed to improve customer engagement by facilitating interactions between consumers and service ...

Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...

Judson Mill has been honored. Bon Secours St. Francis Health System has begun construction. Habitat for Humanity of ...

Some people think of higher education in terms of traditional liberal arts colleges or research universities. But there are ...

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If you're looking to break away from third-party file and directory storage, this NAS from Terramaster might be just what you need.

"These new aircraft strengthen our ability to respond quickly, train effectively and support communities nationwide," said ...

Learn about interview types, formats and styles to build an effective hiring process for your small business and boost quality of hire with confidence.

Local councils are facing a perfect storm of challenging factors – rising demand, shrinking budgets and ever-more citizens expecting new and efficient, digital-first services. Emerging technologies ...

Your teen doesn’t need a full-time job to start making money; they just need the right gig and a little guidance. Remember ...

Individualized learning has its place. But decades of educational research is also clear that learning is a social endeavor at its core. Classrooms that privilege personalized AI chatbots overlook ...