Voiso, a global provider of AI-powered contact center software, has been recognized as a multi-category Leader in the G2 Winter 2026 Report, earning a total of forty-seven badges across its product ...

AI is helping UnitedHealthcare make healthcare navigation more personal, giving members clearer guidance while keeping human ...

When a loved one isn’t feeling well, finding the right words can be challenging—especially for children. That’s why bestselling author Sheri Fink and astronaut Kellie Gerardi have teamed up to create ...

A Central Coast woman has made it her life's work to build a bridge between prison inmates and those on the outside, for the benefit of society as a whole. Anne Makovec reports. Donald Trump ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

NORTON, Va. (WJHL) — In a Hematology/Oncology practice, every day brings challenges and heart. November’s Nurse Of The Month, Elisha Hamilton, comforts her patients, learns their stories and becomes a ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

SOUTHGATE, Mich. (WXYZ) — New bodycam video from Michigan State Police and Wyandotte police shows the massive response from officers to a Southgate senior living ...

In 2025, the Muhammad Ali Center published a report on compassion in the United States that revealed that 61 percent of the more than 5,000 people surveyed between 2020 and 2024 said they perceived a ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Editor’s Note, 10/17/2025: After this article was published on Oct. 15, a representative from Resource Center contacted the Observer to offer a statement on the changes noted in the article. This ...