Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & Customs (HMRC) will retire with a six-figure pension despite presiding over ...

HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

Taxpayers collectively spent 558 years calling HMRC last year says UHY Hacker Young, the national accountancy group *.

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The UK’s tax authority is “degrading its own services as a matter of policy” and damaging the public’s confidence, a report by MPs into HMRC has warned. Growing concerns have been raised about HM ...

HM Revenue and Customs (HMRC) hung up on 55,922 taxpayers last year after leaving them waiting on the phone for more than 70 minutes. The tax authority will automatically hang up on callers once the ...

From April 2026 will start to phase out its letter correspondence with taxpayers, moving to a 'digital by default' model ...

The tax department has been working to improve the performance of its helplines after several years of significant ...

Calling a customer service line is a hassle -- and a new 'phone rage index' reveals that phoning the taxman is the most taxing. Richard Trenholm was CNET's film and TV editor, covering the big screen, ...

Good news - workers are now able to take control of their tax affairs following the UK government’s announcement of a new Pay As You Earn (PAYE) service. Affecting 35 million on PAYE, the new digital ...

The customer service of HM Revenue & Customs (HMRC) is now so unacceptably poor it could be considered a "genuine threat to tax collection", according to the accounts auditor. The tax office answered ...