Customer experience is no longer a soft business function—it is the economic backbone of modern enterprises, dictating ...

Personalization should focus on brands showing respect to people rather than machines gaining a simplistic understanding of ...

Strategic priorities can flip overnight in response to market volatility, operational challenges, or competitive pressure.

At Qlik Connect 2025, a strategist, an engineer, and a customer offered three grounded perspectives on what it really takes ...

New York-listed customer engagement platform Twilio Inc. has announced a multi-year strategic partnership with Microsoft ...

Rajkumar Gopalakrishnan is a seasoned technology and operations leader renowned for revolutionizing product support and contact center ecosystems across major insurance and financial services firms.

Read about IT consulting firm CloudWave's appointment of technology executive Doug Lane as a strategic advisor.

TS Anil, Monzo’s CEO, discusses the company’s innovative approach to customer-centric banking, the strategic decisions that fueled its growth, and insights into the future of digital finance. He ...

This collaboration supports Datacor's ongoing mission to deliver tailored solutions to the food and beverage industry, enabling manufacturers to increase efficiency, enhance customer experience ...