The effects of the Transport for London (TfL) cyberattack continue to rumble on, with news of thousands of customer banking details confirmed to have been accessed, and a potential culprit ...

In order to get to the heart of it, TfL's Customer & Employee Insight team with their research partners 2CV and ORC International brought together multiple strands of data to reveal just how important ...

Lauren Sager Weinstein, TfL's customer experience head of analytics, told delegates at Computing's Big Data Summit that TfL's customer research team has started to use social media analytics software.