Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...

Verizon, America’s Most Reliable 5G Network, Launches Industry-Leading, AI Powered Customer Experience Innovations Provided by GlobeNewswire Jun 24, 2025, 10:30:00 AM ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Verizon Communications Inc. VZ recently announced the launch of Verizon Business Assistant to support small business owners. The generative AI-powered solution comes with enticing features that ...

Verizon launched an entirely new customer experience organization designed to address customer pain points and go beyond expectations, leveraged AI to build a whole new level of service and ...